Found a security flaw?

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You found a security flaw? Tell us about it!

It is important for us at ZALORA , that our customers can feel safe and secure when shopping with us. If you believe you have discovered a potential security vulnerability on any of our Zalora domains, please help us fix it as quickly as possible by reporting your findings to us.

Report
Expectations
  • When submitting a vulnerability, please provide a clear, concise description of steps to reproduce the vulnerability.
  • Please provide full details of the security issue, including Proof-of-Concept, URL and the details of the system where the tests were conducted.
  • Please provide us a reasonable amount of time to resolve the issue before any disclosure to the public or a third-party. Please note that, depending on the severity of the issue, it might take a few days for us to get back to you with feedback.
Limitations
  • Don't violate the privacy of other users, destroy data, disrupt our services, etc.
  • Only target your own accounts in the process of investigating any bugs/findings. Don't target, attempt to access, or otherwise disrupt the accounts of other users.
  • Don't target our physical security measures, or attempt to use social engineering, spam, distributed denial of service (DDOS) attacks, etc. In case you find a severe vulnerability that allows system access, you must not proceed further.
  • Do not reveal the problem to others until it has been resolved.

Thank you for helping to keep Zalora and our users safe!

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